Digicel on February 14th, 2022 announced that it had appointed Vincentian Karlene Telesford as Chief Executive Officer (CEO) of Digicel St. Kitts & Nevis.
Karlene who hails from St. Vincent and the Grenadines, has been with the Digicel family for over five (5) years. She worked in a range of roles spanning Retail Sales and Distribution through Customer Experience and Product Management to Data Analytics, Commercial Strategy Delivery and Marketing.
This breadth of experience has given her a deep understanding of customers which she has been able to bring to bear through key migration, rebranding, customer experience and LTE rollout activities in several markets in the Eastern Caribbean.
Most recently, as Commercial Manager for Digicel St. Kitts & Nevis, Karlene has been focused on delivering operational efficiencies and customer experience excellence as the team drove continued growth despite the challenges of the pandemic.
Commenting on her appointment as CEO of Digicel St. Kitts and Nevis, Telesford said; “I am honoured to be leading the talented and dedicated St. Kitts and Nevis team. Digicel has made its mark in the Federation and across the Caribbean and Central America regions by empowering our customers with the tools they need to lead a digital lifestyle – but that’s just the start. I am excited to work with the team as we focus on service excellence, innovation and value for money with our customers’ needs at the heart of what we do.”
In congratulating Karlene on her promotion, Digicel Group CEO, John Mangos, commented; “Managing in a fast-paced industry and ensuring the delivery of aggressive commercial strategies in a highly competitive market space requires innovative leadership and the continuous redesign that Karlene has demonstrated. I would like to congratulate her on her appointment and know that she will deliver amazing things for our customers and our team in St. Kitts & Nevis.”